Delete your Jobconnectz account

1. Sign in, open the account menu (your initials at the top of the screen) and choose Account security.
2. Scroll to the bottom and choose Delete account.
3. Enter your password, type DELETE in capital letters and choose Delete my account.

You can also find Delete account at the bottom of the Profile tab.

Your account is deleted at once and you are signed out on every device. This cannot be undone: to use Jobconnectz again you will need a new account.

Deleting your account ends your repeat bookings and cancels their upcoming visits, apart from any already paid for. If you are a vendor, the upcoming repeat visits booked with you are offered to other providers. It does not cancel your other open jobs or pay out a wallet balance, so finish or cancel those jobs first and, if you are a vendor, request a payout of your balance.

If you have forgotten your password, choose Forgot password? on the sign-in screen to reset it, then follow the steps above.

If you cannot reset it, email us from the email address on your account and ask us to delete the account: privacy@jobconnectz.com

If you no longer use that email address, send a request from our support page under Account & sign-in, giving the phone number on the account. Either way, we confirm that the account is yours, then delete it for you in the same way as deleting it in the app, so everything on this page applies.

Contact support

As soon as you confirm, we:

• delete your identity documents (the photo of your Ghana Card, your selfie and any business documents) and erase the ID number and verification results we held;
• delete your profile photo and the job photos and chat attachments you uploaded;
• sign you out on every device and delete your push notification tokens, so your devices stop receiving notifications;
• delete the verification codes and password-reset links we sent to your phone and email;
• remove your name, email address, phone number, profile photo and two-factor sign-in from the account, and close it.

If your account has never had a job (booked, accepted or cancelled) and has no wallet transactions, we also delete the account itself and everything attached to it, including your profile, saved addresses, wallet and settings.

For every account, we keep:

• security and audit logs, which can include IP addresses and device details, and a record that the account was deleted;
• a log of the notifications we sent you;
• the support requests you sent us, with the contact details on them;
• photos and messages that other people sent you, which belong to them;
• copies in our backups, until those backups expire.

If your account has had any job or wallet transaction, we also keep the closed account, without your name, email address, phone number or photo, together with:

• your jobs: what each was for, its address and map location, dates, prices and progress, with ratings, reviews, disputes and the text of chat messages;
• payments, refunds, wallet transactions and balance, top-ups and, for vendors, payouts with the bank or mobile money account they were paid to;
• your saved addresses and, for vendors, the business profile: business name, description, services, availability, ratings and the last location the app recorded;
• for business accounts, billing details (company name, tax ID, billing email and address), team memberships and company invoices;
• for each identity document, its type and whether and when it was approved, but not the image or the ID number.

Why: a job and its payment involve another person and are financial records. Keeping them lets us meet tax and accounting obligations, resolve disputes and refunds, and leave the other person an accurate history. Security logs help us investigate fraud and misuse.

For questions about your information, email privacy@jobconnectz.com.

Privacy Policy